SHERMAN OAKS, CA. March 30, 2018 — Today, IMT Residential, a leading nationwide apartment operator, together with its affiliate IMT Capital, LLC, a private real estate investment firm, announced that the company ranked first in Ellis Partners in Management Solutions’ top performing companies as a Platinum Level Achiever in the traditional benchmark.
IMT Residential is one of two companies in their tier to receive Ellis’ Platinum Level Achievers award in 2017. To receive this accolade, companies must receive an average score of 97% or higher in the traditional benchmark.
“To rank first among 90 participating companies, and to be a Platinum Level Achiever of Ellis’ top performing companies for three quarters in 2017, IMT Residential has proven to be an industry leader. Our team is committed to providing outstanding customer experience to all our prospective residents. We are proud of our nationwide team and want to thank our associates for their contribution to this astounding achievement,” said Joseph Elhabr, Vice President, IMT Residential.
Ellis has 90 participating companies with over 11,537 completed shops in 2017 within the traditional benchmark program. As part of Ellis’ mystery shops, tier two companies complete 30-70 shops a quarter and are ranked on 10 questions. In three out of four quarters of 2017, IMT also achieved Gold Level on Ellis’ customer experience benchmark.
About IMT Residential
IMT Residential is a Los Angeles based privately held full-service operator of multi-family residential communities. The company currently manages over 19,000 residential units and 56 communities in six U.S. states. Founded in 1992, IMT Residential has been recognized on the lists of Top 50 multifamily firms nationally by the National Multi-Housing Council (NMHC) and Multi-Family Executive Magazine. Additional information on IMT Residential can be obtained by going to imtResidential.com
About IMT Capital
IMT Capital, LLC is a private real estate investment firm based in Los Angeles, CA, with offices in San Francisco, CA and Austin, TX. The company’s principals have made investments in excess of $2 billion in value since 1992. The company is a specialized manager concentrating in multifamily opportunities in major U.S. markets. Additional information on IMT Capital can be obtained by going to imtCapital.com
About Ellis Partners Management Solution
For over 29 years Ellis, Partners Management Solutions (Ellis) has been providing customer feedback to property management companies and owners, through objective Apartment Mystery Shops that evaluate on-site sales and marketing processes. Ellis now offers an Integrated Customer Experience Program consisting of Mystery Shops, Resident Surveys, and Ratings & Reviews. Our Integrated Customer Experience program provides real-time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.