SHERMAN OAKS, CA. NOVEMBER 7, 2019 —Today, IMT Residential, a leading nationwide apartment operator, announced that it is the only company within its tier to achieve Platinum Level in the traditional benchmark in Ellis Partners in Management Solutions’ top-performing companies.
IMT Residential is the only company in tier two, comprised of 53 companies, and one of two companies in the total program to receive Ellis’ Platinum Level Achievers award in 2019. Tier two companies must complete 30 to 69 shops within the calendar quarter and are ranked based on 10 questions of the customer experience in order to qualify. To receive the platinum-level accolade, companies must receive an average score of 97 percent or higher in the traditional benchmark.
“We are beyond proud of our associate’s dedication and commitment to providing an exceptional, memorable customer experience to our prospective residents. It is an honor to be recognized by Ellis Partners’ as one of only two companies this quarter to achieve Platinum for the Traditional Benchmark,” said Kelly Maier, Director of Training, IMT Residential.
Ellis Partners in Management Solutions’ benchmarking program is comprised of two tiers and companies can qualify for platinum, gold, silver or bronze levels based on the overall score. In the 2019 Ellis Traditional Multifamily Industry Benchmark, over 11,169 shops were completed and the average score was 86 percent.
About IMT Residential
IMT Residential is a Los Angeles based privately held full-service operator of multi-family residential communities. The company currently manages over 21,000 residential units and 62 communities in seven U.S. states. Founded in 1992, IMT Residential has been recognized on the lists of Top 50 multifamily firms nationally by the National Multifamily Housing Council (NMHC) and Multifamily Executive Magazine. Additional information on IMT Residential can be obtained by going to imtResidential.com.
About Ellis, Partners Management Solution
For over 29 years Ellis, Partners Management Solutions (Ellis) has been providing customer feedback to property management companies and owners, through objective Apartment Mystery Shops that evaluate on-site sales and marketing processes. Ellis now offers an Integrated Customer Experience Program consisting of Mystery Shops, Resident Surveys, and Ratings & Reviews. Our Integrated Customer Experience program provides real-time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.