IMT RESIDENTIAL RANKS PLATINUM LEVEL ON ELLIS MYSTERY SHOP FOR THREE QUARTERS IN 2018

SHERMAN OAKS, CA. March 29, 2018 — Today, IMT Residential, a leading nationwide apartment operator, announced that the company ranked first in Ellis Partners in Management Solutions’ tier two top performing companies as a Platinum Level Achiever in the traditional benchmark.

 

IMT Residential is one of two companies in tier two to receive Ellis’ Platinum Level Achievers award in 2017. To receive this accolade companies must receive an average score of 97 percent or higher in the traditional benchmark. IMT achieved an average score of 92 percent for all of 2016 and a 97 percent for all of 2017 with a 99 percent in the first quarter of 2017 for Ellis’ traditional benchmark. In comparison, the average benchmark score for other companies was 85 percent in both 2016 and 2017.

 

“As a Platinum Level Achiever of Ellis’ top performing companies, IMT Residential is recognized as an industry leader and committed to providing an outstanding customer experience to our prospective residents. We are proud of our nationwide team and want to thank our associates for contribution to this outstanding achievement,” said Kelly Maier, National Training Manager, IMT Residential.

 

Ellis’ quarterly benchmark ratings started with 20 companies and less than 2,000 completed shops and have since grown in 2017 to 90 participating companies with over 11,537 shops. As part of Ellis’ tier two mystery shops program, IMT Residential completes between 30-70 shops a quarter and is ranked on 10 questions within the traditional benchmark program. In three out of four quarters of 2017, IMT also achieved Gold Level on Ellis’ customer experience benchmark.

 

About IMT Residential

IMT Residential is a Los Angeles based privately held full-service operator of multi-family residential communities. The company currently manages over 20,000 residential units and 50 communities in six U.S. states. Founded in 1992, IMT Residential has been recognized on the lists of Top 50 multifamily firms nationally by the National Multi-Housing Council (NMHC) and Multi-Family Executive Magazine. Additional information on IMT Residential can be obtained by going to www.imtresidential.com

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